Refund & Cancellation Policy

REFUND & CANCELLATION POLICY — BREAKING STUDIO
Effective date: 6 October 2026
Version: 2026-10-06.1

1. Purchases covered
This policy applies to paid Breaking Studio packages supplied by LV Softech. Each package has the price, number of video exports and validity period displayed before purchase. Current packages are one-time purchases, not automatically renewing subscriptions. Unused videos expire with the package; payment does not provide unlimited exports.

2. Seven-day refund window
You may request a refund within seven calendar days of the payment date. Email info@nwz.co.in with your registered mobile number, plan name, payment date, amount and order or payment reference. Briefly describe the request. Never include your password, OTP, UPI PIN or full payment-card information. We verify the transaction and arrange the refund through the applicable payment channel. A valid request is not rejected solely because the payment provider takes longer than seven days to process it.

3. Refund handling
Refunds are returned through the original payment channel where supported. Bank and provider processing determine when funds appear; the request date is different from the credit date. Contact support with your payment reference if a confirmed refund has not arrived. Access and remaining allowance linked to a refunded payment may end when the refund is applied. This policy does not limit mandatory consumer rights or remedies for a service not supplied as agreed.

4. Cancellation and expiry
There is no automatic renewal to cancel for the current one-time packages. You may stop using the app at any time. Stopping use, uninstalling, deleting an account or leaving videos unused does not itself submit a refund request. Send the refund request separately within the window above. If a future purchase is explicitly sold as recurring, its renewal and cancellation terms must be shown before payment.

5. Failed, duplicate or pending payments
An order marked created has not necessarily been paid. If money is debited but the plan is not active, use Check payment or Refresh on the subscription page and contact support before paying again. Send references for both payments when reporting a duplicate. Failed payment reversals and pending bank transactions follow the payment provider's process; support can help trace them. Requests outside the seven-day window are considered subject to applicable consumer rights and provider rules.

6. Contact
Email: info@nwz.co.in
Phone / WhatsApp: +91 9754066705
Operator: LV Softech, Ganga Pura Jawahar Ganj, Dabra, District Gwalior, Madhya Pradesh 475110, India.